Terms & Conditions

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By placing your items in our locker(s) or using our concierge services, you agree to the following terms and conditions:

garment bags

As part of the service, PureSpace will provide you with a personalized garment bag for future dry cleaning, press only, laundered shirts orders. Please note that Wash & Fold items should be placed in a PureSpace Wash & Fold bag or any disposable bag with your name and contact information included if you do not have a PureSpace Wash & Fold bag.

Replacement Bags

Here at PureSpace - we use NFC chips sewn into our garment bags. This is used to track orders through the various stages of our production. We rely on this data as a core element in our process - the first smart bag is on us. We automatically supply replacements for clients who forget to use them. Please return the bag within 5 business days for a partial credit.

Barcodes

PureSpace will adhere a permanent barcode to your garments in an inconspicuous location. These barcodes are very important in helping us track your garments so that items are not lost and to ensure you are billed consistently every time. Unfortunately we can not accommodate requests not to adhere barcodes.

Wash & Fold Orders

Please note that all items placed into a PureSpace Wash & Fold bag are subject to laundry only. We are not responsible for damage or loss to items placed into this bag intended for dry cleaning or non-wash & fold services. Please use your PureSpace garment bag for dry cleaning items or non-wash & fold items.

Quote Requests

PureSpace will provide a quote upon upon client requests. Requests must be made in writing at the time of order placement or prior to inventory. Email, special order instructions, and text are the only acceptable forms of quote requests.

Turnaround Time

Service days and turnaround time vary by location. We do our best to provide service information at each of our locker locations and on www.pure.space. PureSpace will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service. If you do not respond within 24 hours of inventory, we will process items. Should you like a quote, please request one in the special instructions section of our app/website, text or email us when placing your order. Quote requests may not be accommodated after 24 hours of inventory. For any questions regarding service hours, please contact QA@pure.space.

Minimum Order Size

Our Wash and Fold minimum is 10 pounds. If you want light and dark wash and fold loads to be separated, please place them in separate bags within your wash and fold bag or let us know in the order notes when placing and order. The 10 pound minimum applies as we use a single washer and dryer for each client and load.

No minimum order size for Signature & Preferred Services.

$10 Minimum for home delivery.

Non-payment

Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be re-purposed or donated to charity.

Account balances are charged at the time of delivery. Invalid cards require prompt payment or late fees apply until the balance is current. 30-day overdue accounts may result in the withholding of clothing until bill is paid in full. PureSpace employs collection agencies and notifies credit bureaus for accounts in extreme delinquency.

inventory

Our operations team will inventory your order and an itemized receipt will be emailed to you. We reserve the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention and or data collection. Please note that the inventory email and printed receipts are subject to change depending on factors including but not limited to re-processing for heavily set staining; removal/resewing of buttons, decorations and accessories; special processing and drying; split pieces; fur/leather/suede trim and etc. Your final receipt will be emailed to you.

Unclaimed items

All property, including completed orders, once returned to a locker or concierge must be claimed within 48 hours. Property not claimed after 48 hours may be removed and returned to storage. Customers have up to 30 days to claim their property by contacting us at QA@pure.space. Any property not claimed within 30 days of the original pick up date may be donated to charity. Any property that is returned to a locker or concierge will be subject to a $10 re-delivery fee. Items that have been placed in a locker or concierge and have not been claimed by any customer will be held for 30 days. If items are unclaimed after 30 days, all property will be re-purposed.

Damaged Property

PureSpace follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Processing will not restore garments to pre-worn conditions. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials or manufacturing, which may result in damage, tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as, but not limited to belts, buttons, beads, adjusters, ties or zipper pulls. PureSpace’s liability with respect to any damaged items shall not exceed eight (8) times our charge for cleaning that garment regardless of brand or condition, four (4) times for Value Services. To be considered for reimbursement or refund, any damaged items must be reported to PureSpace within five business days of your order being delivered. PureSpace is not liable for any damage reported more than five day after a delivery notification for the respective order has been provided. Any damaged items must be reported via email to QA@pure.space and returned to PureSpace for inspection within 5 business days.

Lost Items

Any lost items must be reported via email to QA@pure.space within 5 business days. PureSpace makes its best, reasonable effort to track every item that we process and will review all lost items claims on a case by case basis. Any items determined to have been lost by PureSpace will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed eight (8) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed. When leaving items in lockers, please ensure that your locker has been correctly closed and locked. PureSpace is not responsible for any loss or damage resulting from a failure to properly secure and lock the locker. When leaving items in lockers, concierge service, or other service locations, please place an order for your service type via our mobile or desktop app. PureSpace is not responsible for any items left for service without an associated order placed. When using our home delivery or concierge service, PureSpace is not responsible for your items before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety of your items during that time. For our package delivery service, PureSpace’s maximum liability will be $100.

For the purposes of this Agreement, "Force Majeure" refers to events or circumstances beyond the reasonable control of the Company, including but not limited to natural disasters (such as earthquakes, floods, storms, or wildfires), acts of government, civil unrest, strikes, pandemics, accidents, power failures, or other unforeseen events that prevent or delay the performance of our obligations under this Agreement.

Liability Exclusion

PureSpace shall not be held liable for any failure or delay in the performance of its obligations under this Agreement due to a Force Majeure event. If such an event occurs, PureSpace will promptly notify you of the delay or failure to perform, and the performance of the affected obligation(s) will be suspended for the duration of the Force Majeure event.

No Liability for Indirect Loss

In the event of a Force Majeure event, PureSpace will not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profits, loss of data, or reputational harm, resulting from the delay or failure to perform.

Theft and Loss of Property

Risk of Theft: You acknowledge and agree that, while we take reasonable precautions to protect the security of your property, PureSpace is not liable for any theft, loss, or damage to your personal property while it is in our custody, under our service, or on our premises.

Indemnification: You agree to indemnify, defend, and hold harmless PureSpace, its employees, agents, contractors, and affiliates from any and all claims, damages, losses, or expenses arising from theft, loss, or damage to property during the use of our Services.

Responsibility: It is your responsibility to ensure the safety and security of your personal property. You are advised to take all necessary precautions to safeguard your items while using our Services.

Notification of Loss or Theft: In the event of theft or loss of property, you must notify PureSpace immediately. We will take reasonable steps to assist in the investigation or recovery process but are not liable for the outcome.

Loose Items

Although, we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to jewelry, watches, cash, detachable buttons, cuff links, belts, broaches, strings, laces, hoods or loose items on garments, hangers, etc. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (lipstick, gum, pens, etc.).

Personal Property

Any personal property placed in a PureSpace locker that appears to have value will be removed by PureSpace and stored for 30 days. If items are unclaimed after 30 days, all property will be donated to charity.

Consent to Clean

PureSpace will request consent to clean items that are at high risk of damage either because the item is in poor/delicate condition and/or the item may be further damaged during the servicing process. If you would like the item cleaned at your risk, please reply in the affirmative. In doing so, PureSpace will not be held responsible for damages that may occur during the cleaning process. Alternatively, you may reply in the negative and we will return the item to you unserviced.

Suede, Leather & fur

As these types of items require special care and drying, there is a minimum 2 week turnaround. PureSpace is not responsible for inherent weakness of or defects in materials or workmanship that are not readily apparent prior to processing. Due to the variability in quality of dyes, textiles and craftmanship in suede, leather and fur items, PureSpace is not liable for any color loss, shrinkage or damage. Please note that processing may cause skins to become brittle, tender, stiff and buckling/peeling may occur. The unique nature of skins also means that unpredictable shrinkage may occur. Processing may result in changes in dyes or top finishes on all material types in addition to breaks and/or skin lines becoming more apparent. Insect bites, scars and imperfections on skins, which were covered during the manufacturing process, could become more apparent after processing. Processing will not restore item to pre-worn conditions.

housekeeping

Client may cancel or reschedule their services without a penalty 48 hours before scheduled cleaning. There is a full cancellation fee for appointments cancelled or rescheduled less than 48 hours of your scheduled appointment. Client does not have to be home but access permissions are required. If we’re unable to access the residence for the cleaning in a timely manner, the full cancellation fee will apply. If you’d like our team members to clean under heavy furniture and or appliance, please move the items as our team can only move items under 20 pounds. Please let us know if you have items you’d prefer we not clean or handle prior to your appointment. If you have pets, they must be secured at all times during the housekeeping appointment. Our team members are instructed not to enter premises if they feel unsafe. Our team members may determine that more time is required to provide excellent results, in which case, you’ll be contacted with the option of adding more time and informed of the anticipated additional charge. Our team members take before and after photos of the residence to ensure quality standards. If you’d like to opt out of the photo documentation, we are unable to provide complimentary touch up’s or re-do’s. Quality concerns must be submitted to us via email within 24 hours of service for the possibility of complimentary touch up’s or re-do’s. We provide our own cleaning supplies and equipment including vacuum, mops, and cleaning supplies. If you require special or hypoallergenic products, please let us know prior to scheduling your appointment so we can prepare accordingly.

Pet care services

Please note that you’ll receive exact pricing once our team member(s) are matched with your pet care request. Depending on date and time, variable pricing helps our team provide the excellent care your pet deserves. Client may cancel or reschedule their services without a penalty 48 hours before scheduled cleaning. There is a full cancellation fee for appointments cancelled or rescheduled less than 48 hours of your scheduled appointment. Client does not have to be home but access permissions are required. If we’re unable to access the residence in a timely manner, the full cancellation fee will apply.

DATA RETENTION AND REMOVAL
To remove your data or cancel your Pure.Space account please contact customer support at Hi@pure.space or at 212-603-9156 and request your account to be deleted.

If you have past orders or claims, your account will be deactivated and any payment methods will be deleted. Your order history and data will be preserved indefinitely for accounting and operational purposes.

If you have no past orders, your account will be deleted and all your data will be removed from our system.

General Terms

Modification of Terms: PureSpace reserves the right to modify, amend, or update these Terms and Conditions at any time. Any such modifications will be posted on our website, and your continued use of the Services after such modifications shall constitute your acceptance of the updated Terms and Conditions.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of New York, USA, without regard to its conflict of laws principles.

Severability: If any provision of this Agreement is determined to be unlawful, void, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: This Agreement constitutes the entire understanding between you and PureSpace with respect to the subject matter hereof and supersedes all prior agreements, understandings, and representations, whether written or oral, regarding the same.

ACKNOWLDGEMENT & ACCEPTANCE
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the liability waiver for Force Majeure events and theft.

If you have any questions or concerns about these Terms and Conditions, please contact us at hi@pure.space.